Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.
We take credit or debit cards
If you cancel 7 days in advance of your rental date you will be refunded your deposit. If you cancel within 7 days of your rental date, you will forfeit your deposit. If the weather turns bad, there is no fee to cancel as long as you inform us 24 hours before we set up. The deposit amount will be saved as a rain check available for credit within 1 year, in your name. Once we have setup equipment, we have to pay our employees for their hard work and therefore we require full payment regardless of use. Note: Unless, the weather is so bad as to risk our equipment, we leave the decision up to you since your area might not be affected by weather conditions as much as another. Our main safety concern is wind. When winds go higher than 20 MPH, jumps become unsafe regardless of our tie down methods. If you are concerned, please call us.
Yes, all orders require a 50% deposit. If you cancel within 7 days of your planned rental date, the deposit will be forfeited. Otherwise, the 50% deposit will be applied to your rental with the remaining balance due when we drop off unit.
Please note the space required for each jump as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. If you have stairs or a tiered backyard, please call our office to discuss options for setup
Check the requirements listed with each jump. Also, make sure you have at least a 4 feet of access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
We will set up on most surfaces. Setting up in grass is preferred and free of charge. Setting up on pavement, concrete, turf or indoor requires additional set up items as in sandbags, tarps etc. These charged will be added when you choose your surface setup option. We will never set up on sand, rock or gravel for any reason.
Yes. There is a link in your receipt once you've ordered or you may contact our office.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars, unless you elect to pay the 7% damage waiver fee. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.